Privacy Policy

Information we collect

We collect the information you give us when you book an appointment, complete a registration or intake form, order from our online pharmacy, or contact us. That typically includes your name, contact details, billing information, and information about your pet. We also collect standard technical information about how this website is used.

How we use it

To provide veterinary care and maintain your pet's medical record, to contact you about appointments and results, to process payments, to send reminders you have asked for, and to improve this website. We do not sell your personal information.

Text messages and reminders

If you provide a mobile number, we may send appointment reminders and care messages. Message and data rates may apply. You can opt out at any time by replying STOP, and opting out of marketing messages does not affect messages about your pet's care.

Photographs and recordings

We ask separately for your permission before photographing your pet for social media, and before using recording software during your consultation. Both are optional, you can decline or withdraw permission at any time, and neither affects the care your pet receives.

Cookies and analytics

This site uses cookies and analytics tools to understand how visitors use it so we can improve it. You can control cookies through your browser settings.

Sharing

We share information only where needed to provide care or run the practice, such as with referral or emergency hospitals treating your pet, laboratories, our practice management and payment providers, and where the law requires it.

Your choices

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to stop sending marketing communications. Contact us using the details below and we will respond.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

This website is not directed to children, and we do not knowingly collect personal information from them.

Changes

We may update this policy from time to time. The revised version will be posted on this page.

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